Whilst
it is rare for one of our products to fail in service, if you wish
to return it for test and repair we recommend that you contact your
Distributor in the first instance, who should be able to manage
the process for you.
You
may return the product directly to us with an accompanying Commerical
Invoice stating that the product is being temporarily exported to
the UK for repair and putting a nominal value for Customs purposes.
Do not include leads, software or power supply unless you believe
the fault is with that component. Please ensure the product is packed
in the original carton to minimise risk of damage in transit.
Upon
receipt, we will evaluate the product and provide a quotation for
the investigation, repair and return, if it is outside warranty.
It is often easier to use your carrier for the return shipment,
please provide account details. Repairs are normally completed within
three or four working days from your authorisation or purchase order.
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