Call
Centres deliver poor speech quality to their customers 3 October
A Report released today by MOSworks Ltd, a VoIP consultancy, demonstrates
that the majority of Call Centres deliver less than acceptable speech
quality, affecting the customer's perception of brand and organisation.
The research was facilitated by Malden Electronics' Digital Speech
Level Analyser and VoIP Monitor Professional speech quality measurement
systems. The Report, "On The Line", is available from
www.mosworks.co.uk
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