Speech Performance Viewer enables colleagues to see the results of speech quality tests, even if they do not have a Malden speech quality analysis system.
Category Archives: How-to
Testing IVR performance for speech quality and prompt accuracy can be performed by a MultiDSLA system.
Many devices, including cellphones, now have mp3 players or similar music replay capabilities. Assessing the quality of the replay is important in product development, production and a factor in cellphone selection. Here’s how to do it with MultiDSLA.
MultiDSLA is well known for its speech-based measurements but it also supports the tone-based and other measurements used traditionally to assess telephony performance. These features are contained in the Telephone Tester option and can now be used with a 48k sample rate DSLAII to measure the performance of music playback.
In this how-to we explain how adjusting the level at which we run the test significantly influences the measured speech quality of the connection.
A recent request we received to monitor a call and terminate it if, at any time, a tone is detected on the call.
MultiDSLA includes a programmable interface to control the configuring and scheduling of tests along with the extraction of results. This tutorial demonstrates how simple it is to get started.